Return Policy

Return Policy - Laurence Benson HQ

At Laurence Benson HQ, we are committed to providing our customers with the highest quality Indonesian food experiences. Your satisfaction is our top priority.

Food Order Returns

Due to health and safety regulations, we do not accept returns or exchanges on food items once they have been delivered or picked up. All food sales are considered final.

Issues with Your Order

If there is an issue with your order, such as receiving the wrong items, missing items, or a quality concern, please contact us immediately at mail@sarimande.com or call us directly at +62 81225252804 within 24 hours of receiving your order.

When contacting us, please provide the following:

• Your order number
• Description of the issue
• Clear photos of the problem (if applicable)

Resolution

Upon receiving your report, our team will evaluate the issue promptly. If we confirm an error or quality concern from our side, we will offer:

• A replacement of the incorrect or unsatisfactory item(s), or
• A credit for use on a future purchase

Decisions regarding replacements or credits are made at our discretion based on the information provided.

Cancellation Policy

Orders can only be canceled if they have not yet been prepared. To request a cancellation, please contact us immediately at +62 81225252804. Refunds for canceled orders will be processed back to the original payment method within 3-5 business days.

Thank you for understanding our commitment to quality and customer safety. Your experience at Laurence Benson HQ is of utmost importance to us.